Privacy Policy

We take the protection of your privacy very seriously. This statement outlines the policies we have put in place to ensure your privacy.

How we collect and use information

At alchemyIT Pty Ltd we collect information in a number of different ways depending on the situation and application. Information is gathered on users of the alchemyIT Pty Ltd system from the use of our websites and connectivity services. We also store any information submitted via paper or digital application forms. Data is also forwarded to us through our resellers and affiliates and other third parties as required by law.

In some cases alchemyIT Pty Ltd may combine information with that available from third parties or public sources. Due to the nature of our business model it is not possible to purchase or use our services anonymously. Correct and accurate contact details as well as details of the legal entity such as ABN and ACN are required in many cases. You may find out what information is stored at any time by writing to us. A nominal data processing fee may apply.

Private information collected by alchemyIT Pty Ltd may be used in the following ways: To identify you for permission to access our services, check for credit worthiness or fraud prevention and to provide you with invoices. We will also use this information to contact you as necessary, provide new product and fault notifications as well as assisting us to better manage and develop our systems and product rages. Finally, we may use this information to better understand the needs of our customers and develop our business plan accordingly.

Our web servers may use cookies in order to identify you, so that we can customise the web site and set your preferences. Information from these cookies is not shared with other web sites.

At no time will alchemyIT Pty Ltd sell information to third parties; but it may share information with related companies, as defined by the National Privacy Act. We may share aggregated statistical information with third parties, without disclosing individual details, unless those details are necessary for fulfilling a service order which you have requested. alchemyIT Pty Ltd may disclose details to, and collect details from, credit or fraud agencies, or debt recovery agencies for verification purposes, or for debt reporting or collection purposes.

We may also disclose details about you to government and regulatory authorities and other organisations as required by law, including our accountants, auditors and lawyers.

alchemyIT Pty Ltd will take all reasonable steps to protect your information from misuse, loss, and from unauthorised access.

Our staff are instructed not to disclose private information to anyone. We take security very seriously and have state of the art systems to ensure security of all information.

We attempt to keep all information up to date but we rely on you to inform us of any changes to your details.

If you have any questions about this policy, or about how we handle your information then please feel free to contact us.